1. Who we are
Convertivo is a WooCommerce product operated by TechWonders in the United Kingdom. For personal information collected through this website, TechWonders is the data controller.
You can contact us at info@techwonders.co.uk or through techwonders.co.uk.
2. Information we collect
When you submit a Convertivo enquiry, we collect:
- Your name and email address.
- The number of sites on which you may use Convertivo.
- Any optional message about the features or priorities that matter to you.
- The page from which you opened the enquiry form.
Our server may also process technical information such as your IP address, request time, browser information, and security logs. The enquiry endpoint uses a hashed form of the IP address for short-term rate limiting and abuse prevention.
Please do not include sensitive personal information in the optional message field.
3. How and why we use information
Responding to enquiries
We use your details to answer your questions, discuss an appropriate Convertivo setup, and take steps you request before entering into a contract. Our lawful bases are taking steps at your request before a contract and our legitimate interest in responding to genuine business enquiries.
Security and abuse prevention
We process limited technical information to protect the website, prevent spam, diagnose faults, and maintain service security. Our lawful basis is our legitimate interest in operating a secure and reliable website.
Legal and business administration
We may retain or use information where reasonably necessary to establish or defend legal claims, meet legal obligations, or maintain appropriate business records.
You may object to processing based on legitimate interests. Contact us and explain your circumstances. We will stop unless we have compelling legitimate grounds or need the information for legal claims.
We do not use website enquiries for solely automated decisions that produce legal or similarly significant effects.
5. How long we keep information
Enquiry emails and related correspondence are kept only while needed to respond, manage the potential business relationship, and meet legal or record-keeping needs. We aim to review enquiry records after 24 months from the last meaningful contact and delete information that is no longer needed.
The rate limiter uses submission timestamps linked to a one-way hash of the IP address for a rolling 15-minute security window. Its temporary server file may remain until the hosting environment clears it. Hosting and security logs may be retained for a limited period set by the relevant service provider.
7. Security
We use reasonable technical and organisational measures to protect personal information. These include encrypted transport where available, same-origin form checks, input validation, spam traps, rate limiting, and restricted email delivery. No internet service can guarantee absolute security.
8. Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
- Ask for a copy of your personal information.
- Correct incomplete or inaccurate information.
- Ask us to delete or restrict the use of information.
- Object to processing based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where consent is the lawful basis.
These rights are not absolute and exemptions may apply. We may need to verify your identity before completing a request. There is usually no fee.
9. Contact, complaints, and changes
To exercise a right or raise a privacy concern, email info@techwonders.co.uk. We would appreciate the opportunity to resolve your concern.
You may also complain to the UK Information Commissioner's Office. Visit the ICO data protection complaints page.
We may update this policy when our website, services, or legal responsibilities change. The latest version will appear on this page with a revised date.